|  | Topic : I think this is goodbye |  |
| | | hogeyphenogey | | Set |  |  | | Reg. Date | : | 21/02/2010 | | Posts | : | 461 | | Location | : | Chicopee, Mass, United States |
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| | Posted : 14 Sep 2014 - 20:50 Post title : I think this is goodbye | | | Ok, I went through this beautiful week without riding because my bike was in the shop. Triumph is dragging their feet and the shocks they were supposed to replace under a parts warranty but then they declined it. The bike's there but the shocks still are not after them being ordered 3 weeks ago. I guess it may go through for the shocks, but the feeling I got from Peter at Triumph was that they would not be assisting on the oil lamp issue (again) so I test drove a Victory. I went on a demo day, and fell in love. I put a deposit on the Gunner, gray and black. Nimble as hell, tons of torque, I added a pillion and exhaust with tune. I've got a 28" inseam and I can flat foot the bike with my legs bent. The ergonomics fit me better than the tbird though I didn't think any bike would. For me, it's lower, lighter, has a five year warranty, a better finance rate and I got $1000 off just for riding a demo first.
My plan now is to get my bike out of the dealer before they tear it down for a month and try to charge me. I obviously don't even care about the shocks either.
I need to get that damn oil lamp turned off before I trade it in.... They gave me more than book value, more than I owe as well based upon pictures from my phone.
Any help is appreciated to that end. I'm looking at replacing the oil pressure switch and know nothing about it...
But anyhow, I just cannot take Triumph and the issues with my bike(s). It's prime riding season and yet again, I'm without a bike.
This community has been wonderful, and I've enjoyed my time with you online and in person. Your help, support, and attention to everyone's needs were awesome. I'm hoping to find that in the Victory forums as well.
I look forward to having a much larger list of available customization items to make this bike truly my own. There will be a few small tidbits I plan to remove and offer up for sale in the classifieds when I get the bike back.
I have the chrome and the matte black pop up gas caps from fast eddy, the black frame plugs, the extended oil dipstick, and a dual headlamp flyscreen. I have a patch or two, key chains, decals, and some clothing I may throw up there too.
It's going to be difficult to scrape off the window sticker on my truck! Thank you all for everything, and I'm sure I'll bump into you on the road.
| A full tank and a day off... Absolute Heaven!
2015 Victory Gunner
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| | | Linkdog | | Thor | |  | | Reg. Date | : | 10/02/2011 | | Posts | : | 2,972 | | Location | : | Groveland, FL., United States |
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| | Posted : 14 Sep 2014 - 21:30 Post title : Re: I think this is goodbye (Re: hogeyphenogey) | | | You've been through a lot. A lot more than you should have,
| Never drink from a cow with one udder! 2010 1600 Blue&White ( of course ) Long TORS and HP filter.
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| | | davetac1 | | Thunderbird | | | Reg. Date | : | 06/09/2010 | | Posts | : | 8,379 | | Location | : | Haverhill, Ma., United States |
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| | Posted : 14 Sep 2014 - 21:38 Post title : Re: I think this is goodbye (Re: hogeyphenogey) | | | If ya don't mind me askin hoge,what did they give ya for the trade towards the Victory?? And how many miles do ya have on it??If ya want,PM me with that info.Thanks and good luck with the new ride. And I understand why you're doin it.If it wasn't for the fact that I can do my own work,and have a pretty good idea about what makes it tick,my machine would have been gone a long time ago. Dave!!!
| | Post edited by davetac1 on 14 Sep 2014 - 21:41 |
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| | | hogeyphenogey | | Set | | | | Reg. Date | : | 21/02/2010 | | Posts | : | 461 | | Location | : | Chicopee, Mass, United States |
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| | Posted : 14 Sep 2014 - 21:54 Post title : Re: I think this is goodbye (Re: davetac1) | | | Kbb value is $6800, nada says $6900. I owe 7300 and they gave me 7500. I wish I didn't spend the money on the paint, powder coating and ceramicoating. With hind sight being what it is...
This bike is the color scheme I like, almost everything is powdercoated and the exhaust will be black and sounds awesome.
I came back from the 12 mile demo ride with a smile on my face I haven't had in a while after a ride.
I think I'll probably do a more cushy his/hers seat later on. I can't hemorrhage too much cash at once, but I got the rear seat for the mrs and she's happy.
Actually, she's about as excited as I am because she loves to ride and hates to see me upset. Very supportive of this hobby.
| A full tank and a day off... Absolute Heaven!
2015 Victory Gunner
| | Post edited by hogeyphenogey on 14 Sep 2014 - 21:55 |
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| | | fab | | Thor | |  | | Reg. Date | : | 12/10/2009 | | Posts | : | 2,515 | | Location | : | wyong, nsw, Australia |
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| | Posted : 14 Sep 2014 - 21:56 Post title : Re: I think this is goodbye (Re: hogeyphenogey) | | |
hogeyphenogey wrote:
Ok, I went through this beautiful week without riding because my bike was in the shop. Triumph is dragging their feet and the shocks they were supposed to replace under a parts warranty but then they declined it. The bike's there but the shocks still are not after them being ordered 3 weeks ago. I guess it may go through for the shocks, but the feeling I got from Peter at Triumph was that they would not be assisting on the oil lamp issue (again) so I test drove a Victory. I went on a demo day, and fell in love. I put a deposit on the Gunner, gray and black. Nimble as hell, tons of torque, I added a pillion and exhaust with tune. I've got a 28" inseam and I can flat foot the bike with my legs bent. The ergonomics fit me better than the tbird though I didn't think any bike would. For me, it's lower, lighter, has a five year warranty, a better finance rate and I got $1000 off just for riding a demo first.
My plan now is to get my bike out of the dealer before they tear it down for a month and try to charge me. I obviously don't even care about the shocks either.
I need to get that damn oil lamp turned off before I trade it in.... They gave me more than book value, more than I owe as well based upon pictures from my phone.
Any help is appreciated to that end. I'm looking at replacing the oil pressure switch and know nothing about it...
But anyhow, I just cannot take Triumph and the issues with my bike(s). It's prime riding season and yet again, I'm without a bike.
This community has been wonderful, and I've enjoyed my time with you online and in person. Your help, support, and attention to everyone's needs were awesome. I'm hoping to find that in the Victory forums as well.
I look forward to having a much larger list of available customization items to make this bike truly my own. There will be a few small tidbits I plan to remove and offer up for sale in the classifieds when I get the bike back.
I have the chrome and the matte black pop up gas caps from fast eddy, the black frame plugs, the extended oil dipstick, and a dual headlamp flyscreen. I have a patch or two, key chains, decals, and some clothing I may throw up there too.
It's going to be difficult to scrape off the window sticker on my truck! Thank you all for everything, and I'm sure I'll bump into you on the road. |
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just give it a new oil change and filter and I bet the light wont come on for a few thousand kms.
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Remember, soft cocks hang around all life long, hard ones come and go
ahh f**k im deep
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| | | davetac1 | | Thunderbird | | | Reg. Date | : | 06/09/2010 | | Posts | : | 8,379 | | Location | : | Haverhill, Ma., United States |
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| | Posted : 14 Sep 2014 - 22:07 Post title : Re: I think this is goodbye (Re: fab) | | | I think the biggest problem with the Tbirds or Triumph,[as with other brands] is the so called "techs",[not all of em,but a good portion of em]do NOT know what they're doin.Plus the owner is pushin em to hurry up so he/she ,can make money.Like I mentioned above,if I could NOT fix and or service my bike,I would NOT have bought it.And when I did buy it,the first thing I asked for was a "SHOP MANUAL".And if I couldn't get one,they would have kept the bike cause I know FUCKIN RIGHT WELL,that there's a good chance that these guys didn't know what they're doin either.Well,maybe these guys do and maybe they don't,but I'll never know cause I do my own work. Dave!!!
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| | | mat1600 | | Thunderbird | |  | | Reg. Date | : | 06/03/2010 | | Posts | : | 8,596 | | Location | : | Bridlington, Democratic Independant State of Yorkshire, United Kingdom |
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| | Posted : 14 Sep 2014 - 23:36 Post title : Re: I think this is goodbye (Re: hogeyphenogey) | | | I must say that I am sorry to see you go to another type. I am close to a meeting with the tech guy at Hinckley about issues with the Tbird and I shall bring up your case with the brand. I hope you are happy with your choice and get what you need to fill that need for motorcycle ownership. I am deeply upset that you have had issues with a British brand - and can only blame the dealers for that, Please stick around and keep in touch.
All the best -Mat
| My first natural instinct is to breathe. My second is to evade tax's.
| | Post edited by mat1600 on 15 Sep 2014 - 07:30 |
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| | | AZCactus | | Taranis | |  | | Reg. Date | : | 01/05/2013 | | Posts | : | 4,512 | | Location | : | AZ |
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| | Posted : 14 Sep 2014 - 23:48 Post title : Re: I think this is goodbye (Re: mat1600) | | | Gracefully said! ...now about the Triumph land speed record 
| 2009 Thunderbird 1700 Big Bore
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| | | MotorMac | | Jupiter | |  | | Reg. Date | : | 29/08/2010 | | Posts | : | 1,868 | | Location | : | Nor Cal, United States |
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| | Posted : 15 Sep 2014 - 02:36 Post title : Re: I think this is goodbye (Re: hogeyphenogey) | | | You'll certainly have better dealer support here in the States with a Victory. That's the bike I might've chosen too, were it not for a lot of fond history with Triumph. Never even considered anything else - when the T-Bird came out I jumped at it. Sorry you've had a hard time, but don't be a stranger and keep us posted, K? Best of luck with your new ride!
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| | | Agent86 | | Set | |  | | Reg. Date | : | 17/02/2012 | | Posts | : | 361 | | Location | : | Australia |
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| | Posted : 15 Sep 2014 - 11:23 Post title : Re: I think this is goodbye (Re: MotorMac) | | | I too am very sad to hear your frustration but can fully understand it. It's a shame that the whole image or attitude to a product can be ruined by shitty after sales service, I think triumph should be atleast made aware of your situation & by triumph I don't mean the dealer, needs to go much higher. Hope you have a better run with your new steed, but one question , from a purely objective perspective I how much different is the victory to ride, do you feel it is really superior to ride or is it that your justifiably over the triumph.
Good luck in the future & keep the passion alive.
Ps, I really agree with all of Dave's views regarding maintenance & repairs.
| Artificial intelligence is no match for natural stupidity .
2012 storm, re - ground cams, ported head, power commander, short tors, high flow filter & Meerkat cat bypass..
| | Post edited by Agent86 on 15 Sep 2014 - 11:24 |
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| | | davetac1 | | Thunderbird | | | Reg. Date | : | 06/09/2010 | | Posts | : | 8,379 | | Location | : | Haverhill, Ma., United States |
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| | Posted : 15 Sep 2014 - 12:54 Post title : Re: I think this is goodbye (Re: Agent86) | | | The dealership I commented on in another thread,[Plaistow Power Sports] and how shitty their work is ,"UNFORTUNATELY, now sells Victory Motorcycles too.WHY?? For the profit margin,and not because they think that the Victory is the grestest machine to come along since sliced bread. So I can only imagine what kind of service any new Victory owners who bring or buy their machines from them,are getting.Case in point: You have shitty techs no matter where you buy or what brand you buy.But I'll also say this! As much as I dislike the Harley Davidson "ATLEAST" Harley requires their guys go to school to learn about their machines which means you have a better chance of getting the job done right.And even though I have heard of poor service from some Harley shops,90% of em do good work.Now if Harley would only build a decent motorcycle!!!  Dave!!!
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| | | RC65 | | Chaac | | | Reg. Date | : | 19/05/2011 | | Posts | : | 679 | | Location | : | Redmond, Washington, United States |
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| | Posted : 15 Sep 2014 - 14:48 Post title : Re: I think this is goodbye (Re: davetac1) | | | The Gunner's a nice-looking bike...I'm not a Victory fan per se, but I do find both the Gunner and the Judge aesthetically very attractive. Congrats on the new bike...I hope it's everything you hope it to be.
| Thunderbird Riders in Puget Sound (TRiPS) / Seattle
-- co-holder of the title of the United States' Largest Thunderbird Flocking!
https://www.facebook.com/thunderbirdridersinpugetsound
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| | | edbob | | Chaac | |  | | Reg. Date | : | 04/04/2012 | | Posts | : | 931 | | Location | : | United States |
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| | Posted : 15 Sep 2014 - 17:54 Post title : Re: I think this is goodbye (Re: hogeyphenogey) | | | Sorry you're having these problems. As for the shocks, I would gather that Triumph's position is when it's not a safety/reliability/performance issue, they have to draw a line. In your case, the line is probably not a fair one. With all businesses, policy is policy for a reason and it can often be more dangerous to break policy even in the case of possibly losing a customer. Imagine word getting out of them doing unlimited shock replacements for anyone having a squeak because of a variable that is now out of their control (they can't afford to redesign it at this point). Triumph's pockets are only so deep, and one break in policy could unleash a myriad more. As for the oil light, that is a dealership/mechanic incompetency issue. Sensors, plugs, wires etc they go bad. But they dropped the ball when they couldn't fix it properly, and not all motorcycle owners are mechanically inclined, so I understand your reliance of the dealer to solve such issues. If you lived nearby I'd invite you by for a troubleshooting/fixit session. Personally, I actually welcome the challenge such things as these present. Any reason to fiddle with my bike is a good one. But I digress... Enjoy the new Victory nothing like a new bike!
| "You will ride eternal shiny and chrome"
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| | | jack1 | | Set | |  | | Reg. Date | : | 27/11/2012 | | Posts | : | 73 | | Location | : | Australia |
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| | Posted : 16 Sep 2014 - 07:29 Post title : Re: I think this is goodbye (Re: Agent86) | | |
Agent86 wrote:
I too am very sad to hear your frustration but can fully understand it. It's a shame that the whole image or attitude to a product can be ruined by shitty after sales service, I think triumph should be atleast made aware of your situation & by triumph I don't mean the dealer, needs to go much higher. Hope you have a better run with your new steed, but one question , from a purely objective perspective I how much different is the victory to ride, do you feel it is really superior to ride or is it that your justifiably over the triumph.
Good luck in the future & keep the passion alive.
Ps, I really agree with all of Dave's views regarding maintenance & repairs. |
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I too agree with the above this needs to be taken to a higher level, I had trouble with my Triumph and the dealer was reluctant to do anything, I wrote a letter to Triumph Australia. Whom in turn got back to me with a letter for the local dealership, and all was fixed.
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| | | metalb00 | | Set | |  | | Reg. Date | : | 02/07/2010 | | Posts | : | 343 | | Location | : | union, nj, United States |
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| | Posted : 16 Sep 2014 - 17:50 Post title : Re: I think this is goodbye (Re: hogeyphenogey) | | | You wont be disappointed with the victory, i have a '12 cross country and ride it everywhere 8500 miles since july 13 and not a single issue
| 2013 Thunderbird ABS Caspian Blue and Black Meercat crossover, D&D slipons, Black Wrapped Pipes, K&N air filter, Avon Grips, Hardstreet Slimline bags, Long haul dualseat, QR Sissy Bar
2012 Victory Cross Country Tour World Rally Blue Pearl and Obsidian Black Pearl
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| | | Linkdog | | Thor | | | | Reg. Date | : | 10/02/2011 | | Posts | : | 2,972 | | Location | : | Groveland, FL., United States |
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| | Posted : 16 Sep 2014 - 19:08 Post title : Re: I think this is goodbye (Re: metalb00) | | | If I read this right, He or they have taken this above the dealer level. If so that makes it even worse!
| Never drink from a cow with one udder! 2010 1600 Blue&White ( of course ) Long TORS and HP filter.
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| | | davetac1 | | Thunderbird | | | Reg. Date | : | 06/09/2010 | | Posts | : | 8,379 | | Location | : | Haverhill, Ma., United States |
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| | Posted : 16 Sep 2014 - 20:29 Post title : Re: I think this is goodbye (Re: Linkdog) | | | Actually,the problems he's got are chicken shit and should have been corrected by this dealer "THE FIRST TIME AROUND",no questions asked.But NOOOOOOO. This dealer is jerking him off,and for what?? A couple minor problems?? So,IMO,this dealer should be STRIPED of his Triumph status.Like I've been sayin right along,half of these places do NOT have any good mechanics,or management,for that matter,hence the customer suffers and gives Triumph a bad rap. Dave!!!
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| | | Flash | | Set | |  | | Reg. Date | : | 07/02/2010 | | Posts | : | 165 | | Location | : | South Coast, MA, United States |
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| | Posted : 16 Sep 2014 - 20:44 Post title : Re: I think this is goodbye | | | Sorry to see you go Dave. But congrats on your choice of a replacement. Don't forget Bennington next year. It would be good to see you there!
Marty
| 2010 Blue TBird-1700
Triumph Rally: May 28,29,30, 2020; Bennington, VT, USA
Link
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| | | davetac1 | | Thunderbird | | | Reg. Date | : | 06/09/2010 | | Posts | : | 8,379 | | Location | : | Haverhill, Ma., United States |
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| | Posted : 16 Sep 2014 - 21:58 Post title : Re: I think this is goodbye (Re: Flash) | | | I'm not goin any wheres Flash.It's Hodge that's leaving and I can't say as I blame em.And besides! If I left, you guys wouldn't have anyone to pick on now,would ya!! . And we wouldn't want that!! Ol Dave!!!
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| | | hogeyphenogey | | Set | | | | Reg. Date | : | 21/02/2010 | | Posts | : | 461 | | Location | : | Chicopee, Mass, United States |
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| | Posted : 16 Sep 2014 - 22:01 Post title : Re: I think this is goodbye (Re: Flash) | | | Though I'm sure there are good dealers out there, I've been in good and bad ones with this bike too many times.
Supposedly the shocks were approved a few weeks back. So, I dropped off my bike last Tuesday because I was told I could pick it up today all complete and at that time, my oil lamp had come on and was flickering.
I contacted triumph and was told all should be taken care of. When I dropped the bike off, the dealer told me triumph was jerking him around and is was, was not, was, was not approved, and that follows along with the talk I had with Peter... I told him I was heading in for the shock replacement and he said he would not approve the replacement without finding out what the issue really was. I told him the dealer was already approved and had ordered the parts. This was the weekend prior to me dropping off the bike.
So yesterday, I informed the dealer that I wanted to get my bike out before they replaced the shocks and I incurred a labor charge, and at the same time I asked if they had an oil pressure switch I could buy and install on my own. They said no, they didn't have the switch to sell to me. I explained I did not want to pay anything to them as the bike was now being traded. They told me they'd call back in a little bit... And they did. They told me that called triumph and told them not to send the shocks now as I was trading in. They also told me that since triumph was no longer paying $1100 for the shocks, they authorized the $35 sensor to be put in under warranty. Wait- I thought they didn't have the switch to sell to me but during the call, they told me they just got done replacing it.
So, bottom line, triumph never did send the shocks out as I was told they would, but they had no issue changing their stance on the pressure switch and covered it after all.
I'm planning on picking the bike up and driving it straight to the victory dealer as a trade in.
| A full tank and a day off... Absolute Heaven!
2015 Victory Gunner
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| | | davetac1 | | Thunderbird | | | Reg. Date | : | 06/09/2010 | | Posts | : | 8,379 | | Location | : | Haverhill, Ma., United States |
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| | Posted : 16 Sep 2014 - 22:15 Post title : Re: I think this is goodbye (Re: hogeyphenogey) | | | This dealer is incompetent and should not be sellin anything,no question about it. But did ya notice how quick he was to take your money when ya bought it??? Dave!!!
| | Post edited by davetac1 on 16 Sep 2014 - 22:16 |
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| | | edmontonstorm | | Jupiter | |  | | Reg. Date | : | 12/09/2014 | | Posts | : | 1,054 | | Location | : | Alberta, Canada |
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| | Posted : 16 Sep 2014 - 22:35 Post title : Re: I think this is goodbye (Re: davetac1) | | | This is a sad story and a mark on Triumph which i am very fond of. Victory makes a great bike, i am sure you will enjoy it. Good luck to ya.
| Gloss Black 2013 Storm ABS - K&N (seal removed) - Mustang Seat - Hogslayer pipes - PCV-AT300
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| | | hogeyphenogey | | Set | | | | Reg. Date | : | 21/02/2010 | | Posts | : | 461 | | Location | : | Chicopee, Mass, United States |
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| | Posted : 16 Sep 2014 - 23:37 Post title : Re: I think this is goodbye (Re: edmontonstorm) | | | I do have to wonder about the support from Triumph corporate Dave. I've had enough conversations with service personnel from 4 different shops that I've dealt with because of the issues the bike has had. I've also dealt with the Triumph customer reps and Peter.
What concerns me the most was that last year the oil pickup was full of debris, and the oil pressure sensor was replaced, as well as the oil sending unit (twice in that same visit). And now, I was told over the phone by Triumph that it was probably related to last years service. That it was probably a clogged screen again causing poor connection with the pressure switch. The oil right now if full, clean, and only has 1700 miles on it. Last year at 5200 and this year at 6900 miles, I have a debris issue? What debris? And why? And why wasn't this issue resolved while under warranty so as to not have issues when out of warranty?
Having worked in the auto service industry, I'd say Triumph told the dealer to replace those parts and ship the bike with the hopes of not seeing it come back before I got a different bike. The dealer gets paid to work on the bike under warranty. Why would they ship the bike after tossing a few parts in? Because Triumph didn't want to tear down the bike and pay out the cost of labor. So, we don't know WHY there's a problem which is key in my mind.
I'm betting the issue continues and progressively gets worse and that's not something I want to deal with.
On a side note, I had the dealer order a new exhaust on Monday to install on my Victory... I'm told the bike will be ready by Saturday for pickup (possibly by Thursday) with it installed and the new tune downloaded. I'm not used to parts available and installed in days, not weeks. One plus to having parts stateside.
| A full tank and a day off... Absolute Heaven!
2015 Victory Gunner
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| | | davetac1 | | Thunderbird | | | Reg. Date | : | 06/09/2010 | | Posts | : | 8,379 | | Location | : | Haverhill, Ma., United States |
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| | Posted : 17 Sep 2014 - 03:30 Post title : Re: I think this is goodbye (Re: hogeyphenogey) | | | I don't know Hodge! The only PIA problem I've really had with my scooter was that stupid belt,just like everyone else had.But I've got a handle on it now.So I can basically put that issue behind me.My latest problem was with my idle.And after doin alittle research, I think I got that figured out too.Right now,my scooter is runnin better then it ever has.The longer I have this thing,the more I learn about it.
Now I also had [past tense] a rear shock problem,except, my problem was different from yours.And I solved that problem by gettin rid of the factory shocks and replacing em with a pair of Progressive units.Then the front shocks were not right from day one,but all they needed were a better set of springs in the tubes.[I replaced them with Hagon units] So now the suspension problem is solved too.Every time I do somethin to this thing,she rides and or runs better and better,not to mention that I'm over the 77,000 mile mark.I almost don't wanna replace it! And due to what I've been offered for a trade on it,I just might run it for 200,000 miles like I did with my last bike.But I'll probably be dead before I hit that mark. Dave!!!
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| | | Flash | | Set | | | | Reg. Date | : | 07/02/2010 | | Posts | : | 165 | | Location | : | South Coast, MA, United States |
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| | Posted : 19 Sep 2014 - 01:43 Post title : Re: I think this is goodbye (Re: davetac1) | | |
davetac1 wrote:
I'm not goin any wheres Flash.It's Hodge that's leaving and I can't say as I blame em.And besides! If I left, you guys wouldn't have anyone to pick on now,would ya!! . And we wouldn't want that!! Ol Dave!!! |
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You are not the only Dave, Dave. I've met Dave, and you are not he. He is Dave, AKA Hogey. So, Dave , you are not that Dave, but your Dave. Capice?
'
| 2010 Blue TBird-1700
Triumph Rally: May 28,29,30, 2020; Bennington, VT, USA
Link
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